Hard Rock Cafe is a street art installation in 12th Street in Playa del Carmen. This place has 659 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
Staff was great!! Everybody was very nice and attentive. Food was also real nice! We just didn't like the lack of variety and misleading promos. We ended up paying way more than expected! They trick you with their 2x1!!
We make it a point to go to a Hard Rock if there is one in the city we visit, we even stay at the hotel if required. I can say this is the worse we have even been to, bad food and drinks and the room temperature was warm and humid. The staff were polite which is the only reason I gave it a 2 star. This won't stop us from visiting other HR's as we enjoy the atmosphere of the locations.
We Enjoyed our burger and chicken mac n cheese very much. If i am gonna be completely honest I am not much into chicken and this one was one of The Best i Have ever had.
Decent service but the food and drinks are not good, although very pricey.
We ordered the promotional 2 for 1 Original Burger at 299 pesos and asked for Medium. We received a room-temperature raw meat burger. I used to work in a steakhouse so I know the difference between meat cooking levels.
Overall, the buns were plain and booring, we ended up not eating them and the whole burger experience was below the regular McDonald's cheeseburger.
We ordered, what looked like to be a Blackcurrant Cocktail with red wine and Prosecco. We received a regular cold sangria with a lime inside and without any hint of Blackcurrant. On the menu, the garnish was Blackcurrant but it was entirely missing in our cocktail.
We were asked how everything was and we shared our experience. We were nicely offered a new burger but we were both already disgusted about the taste, which of course ruined any apetite.
We were than offered an apology and some basic vanilla ice cream, which we refused as we are not really ice cream people.
The waiter brought the bill and a "small gift" in a hard rock bag. Apparently it was no gift, they extra charged the glass in which the cocktail was served without asking if we actually want it.
When we said that we did not ask for the glass, they took the "small gift" away.
Just for your information, a gift is not something a customer has to pay for, you don't push item on a customer's bill and if you offer a free item because of a complaint, if the customer doesn't want it, you either remove the item from the bill, either offer something that the customer wants. Never ever, do you offer a gift and then take it away.
Overall, we ate in about 10-12 Hard Rock restaurants around the world and can honestly say this was the worst one till now, completely waste of money, taste and experience.
Not so great products but still found something I really really liked and bought it very happily
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