Zermatt Bergbahnen AG is a street art installation in City Centre in Zermatt. This place has 112 reviews and an average rating of 3.5 of 5.
10+ images
Reviews from visitors:
I am a simple tourist like you, and I look on the Internet for feedback on where I will go. I am writing and I want to warn everyone that money is being stolen in this city. My family and I just tried to visit one of the peaks near the city. We went there by cable car. We entered the big carriage, but the operator said that now everything is closed from above. We just wanted to take a walk and eat in a cafe, but he said that this was not necessary. We got out of the car and tried to find out at the box office how to return the cost of tickets to us. I repeat - we have not gone anywhere. At the checkout we were sent to the company office down to the city. In the office I tried to explain for half an hour that we did not use the services of the company and did not go anywhere, because an employee of their company told us so. The young employee refused to return us, did not want to listen to the explanation. She did not give her name and did not give the opportunity to contact her management for an explanation. I asked if she understood that it was a theft of money? Does she understand that tourists can find out about this fact? You will not believe what this employee told me. She told me that nobody cares, and we will not get the money. She did not want to deal with our problem at all and demanded that we leave. You understand that they don't give a damn about us! And state-owned companies steal money here. No need to come to this city!
Zermatt likes to market itself as a premium resort but customer care at bergbahnen is closer to the economy category. Staff was so rude they had my sister in law in tears. A little bit more class wouldn't hurt.
Terrible customer experience! The view from the glacier paradise is top but the service from the personal is flop. I wanted to book a half day and a full day at the desk. Impossible. Ah. I could purchase now only the half day. I had to purchase again the next day for the full ticket. The next day I had to wait 25 minutes before getting the pass. Not to mention the desk person who was arogant and not professional. Many customers were unhappy.
The easiest way up to the mountain!!
Very modern sky resort, good people and the new 3S railway is awesome
10+
10+
10+